Do you need to contact the US or Canadian Consulate office? Below is the information for the Cozumel and Playa del Carmen Consulate Offices.
USA Consulate Office Information
Cozumel
All calls are routed through Merida to the representative on the island.
Phone: from Mexico 999 942 5700, from the US (1) 844 528 6611 (Note: calls are answered 24/7)
Email: AskMeridaACS@state.gov
Playa del Carmen
The US Consulate has a physical office in Playa del Carmen. It is always best to make an appointment.
Address: Plaza Progreso, Local 33 Carretera Federal Puerto Juarez-Chetumal, Mz. 293 Lt. 1. Playa del Carmen, Quintana Roo C.P. 77710
Hours: Monday through Friday, from 9:00 am to 1:00 pm (Note: closed on US & Mexican federal holidays)
Phone: from Mexico 999 316 7168, from the U.S. (1) 844 528 6611 (Note: calls are answered 24/7)
Email: AskMeridaACS@state.gov
Website: https://mx.usembassy.gov/embassy-consulates/merida/u-s-citizen-services/
Canada Consulate Office Information
Playa del Carmen
Address: Plaza ParaÃso Caribe, Modulo C, Planta 2, Oficina C21 – 24
Av. 10 Sur entre Calle 3 y 5 Sur, M-35, Lote 1
Colonia Centro
77710 Playa del Carmen, Quintana Roo – Mexico
Phone: (984) 803-2411
Fax: (984) 803-2665
Email: crmen@international.gc.ca
Hours: Monday – Friday: 9:00 am – 1:00 pm
Website: https://www.canadainternational.gc.ca/mexico-mexique/index.aspx?lang=eng
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